Access Control Issues
1.1 Facial Recognition on Access Control Fails to Open the Door
Step 1: Confirm whether access rights have been granted or the laboratory reservation has been successful.
Step 2: Check if the protective clothing is covering the eyebrows, which may prevent recognition.
Step 3: Try to use KeDa GO or the campus card for recognition.
Step 4: If the above steps are ineffective, contact the Control Room at 88338718.
1.2 Facial Recognition Error or Failure to Recognize on Access Control
Step 1: Contact the Control Room at 88338718 to have a second photo registered in the system.
1.3 The Door Fails to Open Normally After Successful Access Control Recognition
Step 1: Check if the front and rear doors are tightly closed (interlock function is set in some rooms).
Step 2: Contact the Control Room at 88338718 (do not press the emergency exit button unless it is an emergency).
Lighting Issues
2.1 Illumination Adjustment Requirements
Step 1: Contact the Control Room at 88338718 (communicate before 17:30 in the afternoon to adjust the illumination as needed).
2.2 Nighttime Lighting in the Breeding Room Fails to Turn On
Step 1: The lighting in the breeding room is set to operate from 7:00 - 19:00.
Step 2: If there is a need for nighttime lighting, please contact the Control Room at 88338718 or send an email to reserve an extension of lighting use before 17:30.
Power Issues
3.1 Equipment Power Outage
Step 1: Confirm whether the power socket is out of power.
Step 2: If the power socket has a power - off fault, contact the Control Room at 88338718.
Gas Issues
4.1 Carbon Dioxide Cannot Be Used Normally
Step 1: Operate according to the instructions on the wall.
Step 2: If it still cannot be used, contact the Control Room at 88338718.
Pass - Through Window Issues
5.1 The Pass - Through Window Cannot Be Opened or Closed Normally
Step 1: Contact the Control Room at 88338718.